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By train

There are two railway stations in Venice:
Mestre and Venice Santa Lucia.
Both are accessible for travellers with impaired mobility as they have access ramps, accessible toilets and a CAD (Centre for Assistance to Disabled Travellers ).

Assistance to Disabled Travellers
The Centres for Assistance to Disabled Travellers (CAD) present at 255 stations can, on the traveller's request, organise assistance for the journey in the departure and arrival stations.
There is a single contact number from anywhere in Italy - 199-30-30-60 - every day (including Sundays and Bank Holidays) from 7.00 to 21.00.

The cost (VAT included) to the caller from the fixed telephone network is:
6.12 eurocents on answer
2.64 eurocents/min
The cost of calls from a mobile phone varies according to the service provider.

You can contact the Centre for Assistance to Disabled Travellers at Venice Santa Lucia and Venice Mestre stations on (+39)-041-785570 from 7.00 to 21.00.

More detailed information on services for disabled travellers can be found in the Official Timetable "In Treno" and in special leaflets (also available in Braille and as an audio cassette for blind travellers), available from the Centres for Assistance in the most important stations and from national associations for the disabled.
It is also available from http://www.trenitalia.it/it/servizi_per/disabili/index.html.

What do the Centres for Assistance to the Disabled Traveller (CAD) do.
On the traveller's request, they organise assistance for the journey in the departure and arrival stations including:
- information;
- the booking of ordinary seats and seats for the disabled;
- if necessary, provision of a wheelchair;
- a guide in the station to accompany the traveller to the trains;
- a guide to the station exit or connecting train;
- transport up or down with lifts for travellers in wheelchairs (in stations with facilities);
- on request, transport of hand luggage (one piece);
- distribution of information material;

How to obtain the assistance service
By telephoning the single number from anywhere in Italy 199-303060.

The assistance service can be requested:
- one hour before departure of the train (not later than 20.00 for trains departing by 8.00 the following day) only for connections between the following stations: Torino Porta Nuova, Milano Centrale, Verona Porta Nuova, Venezia Santa Lucia, Trieste Centrale, Bologna Centrale, Genova Porta Principe, Florence Santa Maria Novella, Rome Termini, Ancona Centrale, Bari Centrale, Napoli Centrale, Reggio Calabria Centrale; Messina Centrale and Palermo Centrale.
- 12/24 hours before departure for connections with other stations on the assistance for disabled travellers circuit.
- Assistance for international journeys may be requested three working days before your journey.
Assistance for disabled travellers is guaranteed following agreement with an Assistance Centre.
You must arrive at the station 30 minutes before departure of the train.

Services for travellers in wheelchairs

Special prices:
- Carta Blu
- Special concession no. 3 (for the blind)
- Special concession no. 8 for seriously disabled people (war and service invalids).

For general information or information on other services, contact the Call Center at 89 20 21